At Futuranet (hereinafter referred to as "the Company," including references to "We," "Our," or "Us"), we deeply value your privacy and recognize the importance of protecting your personal data. This Privacy Policy (hereinafter referred to as "the Policy") aims to provide you with a clear and transparent description of our practices regarding the collection, use, and disclosure of your personal information.
Our primary objective is to inform you about how we handle your personal data within the context of our commercial and transportation activities, as well as the communications you may receive from us. We encourage you to carefully read this Policy to better understand how we manage your information and what your rights are concerning it.
By accessing or using our services, you agree to the terms and conditions set forth in this Policy. If you have any concerns or do not agree with any aspect of this Policy, we invite you to contact us before continuing to use our services.
This Privacy Policy is based on the following definitions of terms, as described in the California Consumer Privacy Act (CCPA) of the United States:
Personal Data: Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This includes identifiers such as name, Social Security number, address, email address, browsing history, geolocation data, employment information, and financial data.
Processing: Any operation or set of operations performed on personal data, whether by automated means or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
Data Controller: The entity that collects personal information from consumers and determines the purposes and means of processing the personal data. In this context, Futuranet acts as the Data Controller for the personal data you provide to us.
Data Processor: A service provider that processes personal data on behalf of the Data Controller and according to its instructions. The Data Processors we work with are subject to strict contractual obligations to ensure the protection of your data.
Third Party: A person or entity with whom the Data Controller shares personal data that is not a service provider of the business or a person acting under the direct authority of the business. Third parties with whom we share personal data may only do so for permitted purposes and must comply with applicable data protection regulations.
Consent: The clear affirmative action by the consumer that authorizes the processing of their personal data. This consent must be freely given, informed, and explicit to be valid.
Terms.definition.7
At Futuranet, we collect various types of personal information from our users to provide and improve our services. Below, we outline the types of data we may collect:
Personal Identification Information: This includes, but is not limited to, your name, address, phone number, email address, date of birth, and any other information that can individually identify you. It is important to note that we do not collect this information directly from the website; we only store your personal data when you decide to make a purchase and provide the necessary information to generate your travel tickets.
Payment Information: When you make a purchase, your credit or debit card information, along with other financial details necessary to process the payment, are handled by third-party payment gateway services. At Futuranet, we do not store or have access to your financial information. We work with Authorize.net as our payment gateway in Mexico and the United States, who process your transactions securely and under strict security and privacy standards. For more details on how your data is managed, please refer to the Authorize.net Privacy Policy.
Travel-Related Information: This includes details such as your travel itinerary, seat preferences, and booking history, which are collected only at the time of purchase and are part of the standard record-keeping in our management system.
Browsing, Usage, and Geolocation Data: We collect information about how you interact with our website and services, such as your IP address, device type, browser, pages visited, browsing time, and, with your consent, your geographical location. This data may be automatically collected through cookies and similar technologies and is used to offer you more personalized services and improve your user experience. For more details, please refer to our Cookie Policy.
Communication: We record any communication you have with us, whether through email, phone calls, online chat, or other methods. Additionally, when you make a purchase, we store the contact information you provide to send you notifications and updates related to your purchase or the service we offer. Upon your request, we may also send you relevant promotions and offers. This communication is essential to ensure that you receive all necessary information about your transaction and to enhance your experience with us.
At Futuranet, we use the personal information we collect from our users for several essential purposes, including:
Providing and Improving Our Services: We use your data to manage and process your transactions, ensure that you receive the requested service, and enhance the quality of our offerings. This includes personalizing your experience on our platform by tailoring content and offers to your preferences and needs.
Communication: We use your contact information to communicate with you about your purchase, provide updates on the status of your bookings, and send important notifications related to the service. Additionally, if you have requested it, we use your information to send you promotions, special offers, and newsletters.
Analyzing and Improving User Experience: We analyze how you interact with our services to better understand your preferences and needs. This information helps us optimize our platform, develop new products, and improve our service offerings.
Legal Compliance: We may use your data to comply with our legal obligations, resolve disputes, enforce our terms and conditions, and cooperate with relevant authorities when necessary.
Security: The information we collect is also used to protect the security of our services, detect and prevent fraud, abuse, and other activities that could compromise the integrity of our systems or the safety of our users.
At Futuranet, your personal information is stored and processed on servers located in the United States. This means that for users in the U.S., no international data transfers occur, ensuring compliance with applicable data protection regulations in your country.
For users in Mexico, your data may be transferred and stored on servers located in the United States. These transfers are necessary to provide our services efficiently and securely. We ensure that all data transfers are conducted in accordance with applicable data protection laws, implementing necessary safeguards to protect your information.
By using our services, you consent to the storage and processing of your data in the United States. If you have any questions or need further details on how we protect your data during these transfers, please do not hesitate to contact us.
At Futuranet, the protection of your financial information is of utmost importance. When you make a purchase through our platform, the details of your credit or debit card and other financial data are processed exclusively by secure payment gateways such as Authorize.net. These gateways handle the validation and authorization of transactions, ensuring that your information is protected through advanced encryption technologies and security protocols.
It is important to note that Futuranet does not store or have access to your credit or debit card information. All bank charges, including those related to international payments, are managed directly by your bank or card issuer in collaboration with the payment gateway used. If you have any questions or concerns about a specific charge, we recommend contacting your bank or financial service provider directly.
At Futuranet, we respect and uphold the rights of our users regarding their personal data. Below are the primary rights you have under applicable data protection regulations:
Right of Access: You have the right to request access to the personal information we have collected about you. This includes obtaining a copy of the data we hold as well as details on how it is being used.
Right to Rectification: If you believe that the information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure: In certain circumstances, you may request the deletion of your personal data from our records. This applies when the data is no longer necessary for the purposes for which it was collected, or if you have withdrawn your consent (where consent was the legal basis for processing).
At Futuranet, we use cookies and similar technologies to enhance your user experience, personalize content, and analyze how our services are used. Cookies are small text files that are stored on your device when you visit our website. These technologies allow us to remember your preferences, keep you logged in, and provide a smoother, more personalized experience.
Essential Cookies: These cookies are necessary for our website to function properly. Without them, we wouldn’t be able to provide services like account management or payment processing.
Performance Cookies: We use these cookies to collect information about how users interact with our website, which helps us improve its performance and offer you a better experience.
Functionality Cookies: These cookies allow us to remember your choices (such as your username, language, or region) and provide enhanced, more personalized features.
Advertising Cookies: We use these cookies to make advertising more relevant to you. They also help limit the number of times you see an ad and measure the effectiveness of our advertising campaigns.
Similar Technologies: In addition to cookies, we use similar technologies like pixels, web beacons, and local storage to collect information and improve your experience on our platform.
You have control over how cookies are used on your device. You can set your browser to accept or reject cookies, or to notify you when cookies are being used. However, if you choose to disable cookies, some features of our website may not be available or may not function optimally.
For more detailed information on the types of cookies we use, how we manage them, and how you can control them, please visit our Cookie Policy, where you will find more specific and detailed information.
At Futuranet, we reserve the right to update or modify this Privacy Policy at any time. Changes will reflect our current practices, new services, or any legal requirements that may arise. Whenever we make updates, we will notify our users through a prominent notice on our website or via other communication channels.
We encourage you to review this Privacy Policy periodically to stay informed about any changes. The date of the last update will always be indicated at the top of this page. Your continued use of our services following the implementation of any changes constitutes your acceptance of those changes.
If you have any questions, concerns, or comments about this Privacy Policy or how we handle your personal data, please feel free to contact us. You can reach us through the following means:
Email: futubus@gmail.com
Phone: (213) 489-1696
We are committed to responding to your inquiries promptly and effectively.
At Futuranet, we comply with data protection regulations applicable in both the United States and Mexico. Below are specific provisions based on jurisdiction:
We comply with U.S. privacy laws, including the California Consumer Privacy Act (CCPA). Under the CCPA, California residents have specific rights related to their personal data, such as the right to request access, rectification, or deletion of their data, as well as to opt out of the sale of their personal information. For more details, please refer to the "User Rights" section of this policy.
For users in Mexico, we comply with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). This includes ensuring that your personal data is handled transparently and securely, and that you have the right to exercise your rights of access, rectification, cancellation, and opposition (ARCO rights) regarding your personal data.
If you have any questions about how these specific provisions apply, please do not hesitate to contact us using the contact information provided.